1. Introduction

Anax Mobility Solutions Pvt. Ltd. ("Anax", "we", "our", or "us") operates PlugOne, a unified EV charging platform designed to simplify EV charging discovery, accessibility, and payments. This Privacy Policy explains how we collect, use, disclose, and protect your information.

2. Information We Collect

We may collect the following information:

• Name, email address, and mobile number
• Account registration information
• Vehicle and charging preferences
• Charging session history
• Location information to identify nearby charging stations
• Device information, IP address, and analytics data
• Customer support communications and enquiries

3. How We Use Information

Your information may be used to:

• Provide and improve PlugOne services
• Enable EV charging discovery and navigation
• Facilitate charging sessions and payment processing
• Provide customer support and respond to enquiries
• Send service-related updates and notifications
• Enhance security and prevent fraudulent activities
• Comply with applicable legal obligations

4. PlugOne Platform Integrations

PlugOne integrates with multiple EV charging operators to provide a unified charging experience. Certain information may be shared with integrated charging partners solely for operational purposes, including charging session management and billing.

5. Payment Information

Payments are processed securely through authorized third-party payment providers. Anax Mobility Solutions Pvt. Ltd. does not store complete payment card details on its systems.

6. Data Security

We implement reasonable technical and organizational safeguards, including encryption, access controls, and secure infrastructure practices to protect your personal information.

7. Third-Party Services

Our services may involve third-party providers such as charging operators, payment gateways, analytics providers, and communication platforms. Their privacy practices are governed by their own policies.

8. Data Retention

Personal information is retained only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal data
• Withdraw consent where applicable

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. Updated versions will be published on this page with the revised effective date.

1. Acceptance of Terms

By accessing our website, PlugOne applications, or related services, you agree to be legally bound by these Terms & Conditions.

2. About PlugOne

PlugOne is a unified EV charging platform developed by Anax Mobility Solutions Private Limited that enables users to discover charging stations, initiate charging sessions, and make payments across integrated charging networks.

3. User Responsibilities

Users agree to:

• Provide accurate and complete information
• Maintain the confidentiality of account credentials
• Use services lawfully and responsibly
• Avoid misuse or disruption of the platform
• Comply with applicable laws and regulations

4. Charging Services

Charging services available through PlugOne may be operated by independent charging point operators. Anax Mobility Solutions Pvt. Ltd. does not guarantee charger availability, uptime, or service quality provided by third-party operators.

5. Payments and Billing

Charging fees and applicable taxes will be displayed before initiating charging sessions. Payments are processed through authorized payment service providers.

6. Intellectual Property

All trademarks, logos, software, website content, PlugOne branding, and intellectual property rights remain the exclusive property of Anax Mobility Solutions Pvt. Ltd..

7. Service Availability

While we strive to maintain uninterrupted services, availability may be affected by maintenance activities, technical issues, network disruptions, or circumstances beyond our control.

8. Limitation of Liability

Anax Mobility Solutions Pvt. Ltd. shall not be liable for indirect, incidental, or consequential damages arising from the use of PlugOne services, charging station unavailability, or third-party service failures.

9. Modifications to Services

We reserve the right to modify, suspend, or discontinue services or features at any time without prior notice.

10. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan.